1. What types of files do you offer?
We offer DXF and SVG files that are ready to cut with laser, CNC, and plasma machines. These files are designed for various projects, including wall art, signage, and more.

2. How do I download my purchased files?
Once you complete your purchase, you will receive a download link via email. You can also access your files from your account on our website.

3. Can I use your designs for commercial purposes?
Yes, you can use our designs for commercial purposes. However, resale or redistribution of the files themselves is not permitted.

4. How do I request a custom design?
To request a custom design, please fill out our custom design request form on the website. Include as many details as possible about your desired design, such as text, shapes, dimensions, and any reference images.

5. What is your turnaround time for custom designs?
Typically, we review and respond to custom design requests within 1-2 business days. The production time for custom designs depends on the complexity of the project and will be communicated to you in our offer.

6. Can I get a refund on digital files?
Due to the nature of digital files, we do not offer refunds once the files have been downloaded. If you experience issues with the files, please contact us for support.

7. What if I have issues with a file?
If you encounter any problems with a file, please contact our support team. We’re here to help resolve any issues and ensure you’re satisfied with your purchase.

8. Do you offer support for file usage?
Yes, we provide support for file-related questions. If you need assistance with using our files in your cutting machine, feel free to reach out to our support team.

9. How can I contact you for support or inquiries?
You can contact us via the contact form on our website. We aim to respond to all inquiries as quickly as possible.

10. Do you offer physical products or only digital files?
Currently, we offer only digital files for download. However, we provide custom design services to create personalized files based on your requirements.