❓ Frequently Asked Questions

1. What file types do you offer?
We provide DXF and SVG files ready to cut on laser, CNC, and plasma machines. Perfect for wall art, signage, and more.

2. How do I download my files?
Right after checkout you’ll get a download link by email. You can also re-download anytime from your account.

3. Can I use the designs commercially?
Yes ✅ — you may sell physical products you make with our designs. You cannot resell or share the digital files themselves.

4. How do I request a custom design?
Use our Custom Design Request Form and include details like text, shapes, size, and reference images. We’ll review and reply within 1–2 business days.

5. Do you offer refunds?
Digital files are non-refundable once downloaded. If you have a problem with a file, contact us — we’ll fix or replace it.

6. Do you offer support if I have issues?
Yes. If you need help using the files in your machine (LightBurn, Cricut, Glowforge, etc.), reach out and we’ll guide you.

7. Do you sell physical products?
Not at the moment. We only offer digital files and custom design services.